If you are unsatisfied with your purchase, you may return it to us for a refund within 45 days from the date of dis-
patch. In order to return the product you should contact our customer service – firstname.lastname@example.org
RETURNS AND REFUNDS POLICY FOR INTERNET SHOE SHOP
If, for any reason you are unhappy with your purchase, we will happily provide you with a refund. Simply return
your unwanted goods to us;
– In its original condition
– In its original shoe box
– Within 14 business days from the date of dispatch of goods (Please note that this refund policy is for ONLINE
If you have purchased your shoes in-store, a 7 day refund/30 day exchange policy applies)
– We do not refund accessory/shoe care items
– Postage costs are non-refundable
We will not accept refunds in-store, all refunds will be processed through Head Office using the original method of
payment at the time of purchase (Credit Card, Afterpay ) This will occur within 1-5 business days of receiving the
item/s at our Head Office and during business hours only (Monday – Friday 10 am -5 pm).
*An online refund will not be processed if the goods returned do not comply with our Returns Policy.
Foot Plus do not exchange online orders, if you have an item you wish to exchange, please return the original item
and place a new order.
Please note that returned items remain the responsibility of the customer and are returned at the customers expense
unless the item is faulty, damaged or in the case of incorrect supply of shoes, so remember to ask for proof of post-
age/parcel tracking in case it goes missing.
FOOT PLUS SHOES DO NOT ACCEPT IN-STORE RETURNS.
355 Centre Rd